Co-Founder & Operations Manager – Independent Water Treatment Business

• Launched and ran a three-person business focused on water testing, filtration, and treatment solutions for residential and commercial clients.
• Handled all digital marketing efforts including Google Ads, Facebook Ads, and SEO-driven web content.
• Designed and maintained the company’s ecommerce website and managed social media channels to drive visibility and lead generation.
• Managed end-to-end client communication, from initial inquiries through to project completion and post-installation support.
• Ensured all projects were delivered on time, to spec, and to a high standard, leading to repeat business and strong word-of-mouth referrals|
• Sourced high-quality, cost-effective filters and components in a competitive and price-sensitive market
• Handled all invoicing and implemented follow-up systems to improve cash flow and ensure prompt payment.
• Resolved client disputes efficiently through clear, professional dialogue, maintaining strong customer relationships and service reputation.
• Oversaw after-sales maintenance programs to extend system lifespan and support long-term client satisfaction.

Sales & Digital Marketing Manager – Relate Accounting Software
Cape Town, South Africa 

• Joined the sales team with a key focus on boosting morale, improving lead conversion, and increasing overall sales performance.
• Identified and pursued new sales leads while coaching team members on handling both warm and cold prospects effectively.
• Provided one-on-one and group training to improve the team’s confidence and close rates, contributing to a more motivated and productive sales environment.
• Designed and built a WordPress website to support inbound sales, integrating Yoast SEO for organic traffic optimization.
• Developed a functional sales funnel with CRM integration to automate lead capture, nurturing, and follow-ups.
• Monitored website and campaign analytics using Google Analytics and CRM tools, generating weekly performance reports for the executive team.
• Presented insights and recommendations to directors to inform strategy across sales, marketing, and digital growth initiatives.
• Played a key role in aligning digital marketing efforts with overall business objectives, improving lead quality and customer engagement.

Operations Leader – OVC London
London, United Kingdom 

• Established OVC London as a key UK base supporting South African clients relocating to the UK for work and travel.
• Led a team of 3 to successfully negotiate partnerships with UK service providers for bank accounts, mobile contracts, accommodation, and job placements.
• Developed strategic group deals with major tour companies like Contiki and Topdeck, providing clients with exclusive travel experiences at discounted rates.
• Wrote, designed, and distributed a monthly newsletter to a growing client base in both the UK and South Africa, increasing engagement and retention.
• Played a central role in the creation and launch of a dedicated travel website promoting tour packages and experiences.
• Organised and hosted regular social events and giveaways, strengthening community ties and promoting tour offerings.
• Achieved recognition as the top referral source to Barclays Wimbledon, supplying more clients than any other UK-based partner for several months.
• Built and maintained strong supplier relationships, ensuring consistent service quality and competitive offerings for clients.

Service Management – Clifford Chance LLP
London, United Kingdom 

• Acted as the first point of escalation for IT service management issues during and outside office hours, ensuring timely resolution within agreed SLAs.
• Coordinated with multiple technical teams to resolve critical incidents, minimizing downtime and maintaining service continuity across global offices.
• Maintained a structured on-call support schedule and managed high-pressure situations with effective communication and prioritization.
• Provided forecasting and reporting support for IT project teams to ensure stakeholders had accurate, timely information for planning and decision-making.
• Collaborated with project managers to monitor project timelines, resource allocation, and risk factors to support on-time delivery.
• Facilitated cross-team communication between service management and project teams, helping bridge operational and strategic IT efforts.
• Ensured compliance with internal processes and governance standards while supporting both reactive service needs and proactive project planning.
• Contributed to process improvements by identifying recurring issues and recommending solutions to enhance service efficiency and reduce escalations.

Account Manager – EnergyQuote
London, United Kingdom 

• Led a team of 5 account managers in delivering tailored electricity and gas trading solutions to high-end industrial clients across the UK.
• Represented the company as the primary point of contact for key accounts, traveling extensively to maintain strong client relationships and address complex issues.
• Oversaw reverse auction trading rounds to secure the most competitive energy prices for clients, ensuring optimal value and transparency.
• Maintained daily oversight of an integrated trading and CRM platform, ensuring all client data, activity, and communications were tracked and actioned promptly.
• Proactively sourced new business opportunities by leveraging existing client portfolios and their industry networks, contributing to sustained company growth.
• Ensured client satisfaction through timely issue resolution, performance tracking, and continuous service improvement initiatives.
• Collaborated with the operations and trading teams to align client expectations with real-time market opportunities and system capabilities.
• Delivered strategic insights and feedback from clients to inform service development and platform enhancements.